Welcome to our website! Please read these Terms and Conditions carefully before using our site or purchasing any of our products. By using our site or purchasing any of our products, you agree to these Terms and Conditions.
- About Us
We are Tom’s Exclusive, a company registered in the Netherlands with our registered office at Warnsveld. Our company registration number is 85316237. We operate a website and online store selling new and vintage lighters, including Zippo lighters. - Products
All of our products are physical items, and we offer worldwide shipping. We take care to describe our products accurately and to provide clear photos, but please note that vintage lighters may show signs of wear and tear consistent with their age. - Prices and Payment
All prices are stated in Euros and include VAT. Shipping costs will be added at checkout, based on the delivery location and the weight of the package. We accept payment by credit card, debit card, and PayPal. Payment is processed securely through our payment provider, and we do not store any payment details on our site. - Shipping and Delivery
We aim to ship all orders within 2 working days of receipt of payment. Delivery times will vary depending on the destination, but we will provide an estimated delivery date at checkout. We are not responsible for any delays or customs charges that may occur during the shipping process. If you have any concerns about delivery, please contact us.
- Returns and Refunds
We hope you will be happy with your purchase, but if you are not satisfied, you may return the item(s) to us for a refund within 14 days of receipt. The item(s) must be unused and in their original packaging. Please contact us before returning any items. We will refund the purchase price of the item(s) but not the shipping costs. If you receive a faulty item, please contact us as soon as possible and we will arrange for a replacement or refund. - Intellectual Property
All content on our site, including text, images, and logos, is our property or used with permission from the copyright holder. You may not use any content from our site without our permission. - Liability
We will not be liable for any loss or damage arising from the use of our site or the purchase of our products, except in the case of death or personal injury caused by our negligence. Our liability in all cases is limited to the purchase price of the product. - Governing Law
These Terms and Conditions are governed by Dutch law. Any dispute arising from them will be subject to the exclusive jurisdiction of the Dutch courts. - Changes to these Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. The updated version will be posted on our site and will apply to any purchases made after the date of the update.
Thank you for shopping with us!